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Shipping & Returns

Thank you for choosing Greenfield Jewelry. We’re delighted to help you find something special. Please review our Shipping & Returns policies below:

Shipping Policy

  • After placing an online order, you will receive a confirmation email with your order details.

  • Orders are processed within 2 business days. If an item is out of stock, you will be notified by email within 48 hours and refunded for the unavailable item.

  • We process orders Monday through Friday, excluding weekends and holidays. Orders placed after 5 PM on Friday will be processed on the following Monday.

  • Delivery timelines are estimates and may vary during busy periods or Canadian holidays.

Domestic Shipping (Canada)

Shipping Rates:

  • Free Standard Shipping on orders over $150.

  • For orders under $150, shipping rates will be calculated at checkout.

Estimated Delivery Times:

  • Vancouver: 1–3 business days.

  • British Columbia: 1–5 business days.

  • Rest of Canada: 4–7 business days.

Delivery Notes:

  • Delivery timelines are estimates and do not account for weekends, holidays, or unforeseen delays.

  • Packages do not require a signature upon receipt unless requested. Greenfield Jewelry is not responsible for lost or stolen packages. Please ensure your shipping information is accurate at checkout.

  • For lost packages, contact your shipping provider using the tracking information provided in your confirmation email.

Returns & Refunds

At Greenfield Jewelry, we strive to ensure your satisfaction. Our return policies are as follows:

General Return Policy:

  • We accept returns on regular-priced items within 28 days of the purchase date.

  • Returned items must be unworn, undamaged, and include all original packaging and receipts.

  • Refunds will be issued to the original payment method. Please allow 5–10 business days for processing.

Important Notes:

  • Sale items discounted by 50% or more are final sale and cannot be returned or exchanged.

  • Original shipping fees are non-refundable.

  • We do not refund duties or taxes paid.

  • Unauthorized returns or returns that do not meet our guidelines may be refused.

Return Shipping Rates (Canada):

  • A flat rate of $8.00 will be deducted from your refund for returns within Canada.

If you have any questions or need assistance, please contact us.

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